At LUMINARYETH, customer satisfaction is our top priority. We understand that sometimes you may need to request a refund for your purchase. This Refund Policy outlines the conditions under which a refund may be granted.
Refunds are only available under the following conditions:
Some items are exempt from being refunded, including:
To initiate a refund, please contact our support team at [email protected] with your order number and a description of your issue. Our team will review your request and respond within 5 business days.
Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you have any questions regarding our refund policy, please do not hesitate to reach out to us via email at [email protected].